Box Office Information

HOURS

During normal business hours, the main box office in use is Box Office B, located near Entrance B on the West side of the complex off Mt. Rushmore Rd.

  • Monday - Friday: 10am - 5pm
  • Saturday & Sunday: Closed unless there is an event

TICKET OUTLET
EAFB Outdoor Recreation serves as a ticket outlet.

PURCHASE BY PHONE
Please call our ticketing line during regular box office hours: 1-800-468-6463.

Account Information

HOW DO I MODIFY MY ACCOUNT INFORMATION?

Registered account holders of themonument.live have the ability to modify their account information as needed. Login by clicking on the My Account button located at the top right corner of the website. A login dialog box will appear where you can sign in using your email address (or account number) and password. Once signed in, you will be taken to the My Account page where your account information will be displayed with options to edit different sections of your account. Select the appropriate section you wish to edit by clicking the Edit button, make your changes and click the Save button.

HOW DO I GET MY PASSWORD?

Registered account holders of themonument.live can log in using their email address (or account number) and password. Should you forget your password, click on the Forgot Password? link in the login dialog box and enter your email address. Your password will be emailed to you within the hour.

WHAT IS TICKET TRANSFER?

Ticket Transfer is a new feature on themonument.live that allows patrons to electronically transfer tickets via e-mail or cell phone to another patron. Patrons who wish to transfer their tickets must have electronic tickets. (Mobile, Print at Home, or Season Ticket Cards). Any person who wishes to transfer tickets must be registered with themonument.live.

I AM NOT A MONUMENT.LIVE ACCOUNT HOLDER, HOW DO I CREATE A PERSONAL USER ACCOUNT?

Click on the Create An Account link and follow the steps required to create a personal user account.

I HAVE A MONUMENT.LIVE ACCOUNT. HOW DO I USE TICKET TRANSFER?

  1. Once you have logged onto your monument.live account, click on the Manage My Account button at the top right hand side of your screen.
  2. Click on the Transfer Tickets link under the My Tickets section.
  3. Any tickets you have purchased will be listed. Click the Transfer button on the order you wish to transfer.
  4. All tickets associated with this order will be displayed. Click the tickets you wish to transfer.
  5. You will then enter the first and last name of the person you wish to transfer the seat(s) to, along with their email address and phone number.
  6. A confirmation page will appear, if the information is correct, press the "Yes" Button to submit the transfer. Once you do this, you will receive an email confirming your Transfer Invitation, and the person you are transferring the tickets to will receive and email with the Transfer Invitation.

HOW IS THE TICKET TRANSFER COMPLETE?

Once the Invitation is received, the transferee should click on the link provided in the email. They will see the seats that are being transferred and will be required to enter the email address of the person they have received the transfer request from.

  1. The transferee will also need to select how he would like to receive his ticket. Once transferred, the previous transaction will be invalidated and those tickets will no longer be useable.
  2. Once submitted and approved, the transfer is complete.

The transferee has 48 hours to complete the transfer. Once the 48 hours has passed, the ticket reverts back to the transferor.

Additional Ticketing Information

ADDITIONAL FEES

All tickets are subject to a Facility Fee at all points of purchase. This fee is not always listed in the advertised price which is set forth by the promoter. All purchases made online or charge-by-phone are subject to additional services charges. All fees are subject to change.

AGE REQUIREMENTS

Most events require children who have celebrated their second birthday or older to have an event ticket. However, this is a decision left up to the event promoter. Should an event have different guidelines, information will be posted on the event page. If you have any questions please don't hesitate to contact us at tickets@themonument.live or call the Box Office at 1-800-468-6463.

CANCELLED AND POSTPONED EVENTS

In the event a performance is canceled or rescheduled, information is immediately sent to the local media for distribution and shared on our social media channels. We will also send an email to the database of purchasers for that event that have their email on file with us.

If an event is canceled, refunds will be automatically be credited back to the credit card used to make the purchase. However, it can take up to seven days for accounts to reflect the credit depending on the banking institution. For tickets purchased with cash or a check, ticket holders are asked to contact the box office to verify their account information before refunds are mailed.

If the event is rescheduled tickets purchased for the original date will be honored at the new date.

FRAUDULENT TICKETS

Please be aware of ticket fraud and scams through run through third-party ticketing sites. Please know that The Monument cannot guarantee the validity of tickets purchased through any entity other The Monument and our official ticket outlets. To avoid problems with counterfeit, stolen, or inflated priced tickets, you are encouraged to purchase them direct.

LOST TICKETS

Online Instructions:
If you lost or deleted your print at home tickets you can log back into your online account and reissue your tickets.

Purchased in person or by phone:
Please call the Box Office and we can look up your account and void out the lost tickets. We will reprint your tickets and leave them at Will Call to be picked up the day of the show.

METHODS OF PAYMENT

We accept Cash, American Express, Discover, Mastercard & Visa.

MOBILE TICKETING

Mobile ticketing is available. During the purchase process, simply select mobile delivery to have your ticket sent to your email or cell phone. . You will see that all tickets have the option of being added to the wallet or the google play store. You will not see the barcode/QR code until that process is complete. Mobile tickets can be scanned directly from your cell phone at the event, no printing required.

ORDER LIMITATIONS

Orders or combinations of orders by the same person, account, address and/or credit card in excess of order limitations for one event, may be canceled without notice. This includes tickets ordered through presales. Service charges or other fees associated with costs incurred by the building may be retained. Information on specific event limits will be posted on the event page.

When placing an order, please use your existing account and do not create a new account to ensure that your ticket purchases are linked to your one and only account, as to not have the accounts flagged as a fraudulent account.

REFUNDS AND EXCHANGES

There are no refunds or exchanges for tickets.

TICKET TRANSFER

Transfer your tickets to friends and family via their cell phone number. You can now go into your account on your mobile device or your desktop and transfer tickets. Simply click on the event you are wanting to transfer, hit the transfer button, click on the seats you want to transfer, enter the phone number associated with the person you are transferring to. They will receive a text message stating they were sent tickets and a link to accept those tickets. They will click on the link and accept the transfer. Once the transfer is accepted, they will need to log into their account and the tickets will now show up in their account. They have 48 hours to accept the transfer before it cancels. If you need assistance please contact the Box Office at 1-800-468-6463.

WILL CALL INSTRUCTIONS

In order to pick up tickets, please bring with you a government-issued ID matching the name on the account, credit card used to purchase the tickets, and a confirmation number if available. Tickets will only be released to the person whose name appears on the account. Your ID must have a first and last name to pick up tickets at Will Call.